Course Duration – 4 Days
Venue – Cardiff
Cost – £
Next Course Dates
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Unit 1 : Working in the private Security Industry
This units covers the areas of understanding and knowledge that are common across the security industry. Firstly, learners will be taught about the context in which the private security industry operates and opportunities within it. They will also learn about the key legislation that applies across the industry and about how to keep themselves and other safe in the workplace, both in routine and emergency situations. Finally, they will learn about those aspects of communication skill and customer care that will be key to their future roles.
Unit 2 : Working as a Security Officer
Learners will be taught about the role of a security officer, which will include the importance of and reasons for patrolling as well as about access and egress control. They will also learn about how and when to conduct searches and about the range of technology and equipment that will help them perform their duties. Security officers need to know about the law and learners will therefore be taught about powers available to them when the law is broken as well as other related issues, such as types of evidence and crime scene preservation. Finally, they will learn about record keeping, including reports and notebook usage.
Unit 3 : Conflict Management for the Private Security Industry
This unit covers how to avoid and manage conflict situations across the security industry. It is better if potential conflict can be avoided altogether, so learners will be taught about ways of doing this. They will also learn about how to manage conflict that does arise, particularly ways of assessing risk to themselves and about how to behave in a way that will defuse the situation. Once a situation has been defused, the next stage is about solving problems and learners will be taught about strategies that they can use to do this. They will also learn about post-incident considerations, such as sources of support and why it is important to share good practice.