Customer Service

Level 2 Award

Course Duration – 1 Day
Venue – Cardiff
Cost – £

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The HABC Level 2 Award in Customer Services (QCF) has been accredited by the regulations of England, Wales and Northern Ireland (Welsh Government and CCEA) and is part of the Qualifications and Credit Framework (QCF). It is supported by skills CFA, the standard setting body for business skills.

COURSE CONTENTS

Qualification Details

This qualification has been designed for delivery to any learner working or preparing to work in a customer fronting role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate communication techniques as well as ways to deal with problem customers.

Assessment Guidance

This qualification is assessed through a 30-question multiple-choice question examination. The duration of the examination is 1 hour.

Successful learners must achieve a score of at least 20 out of 30. All successful learners will be awarded with a level 2 HABC certificate in Customer Service.
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