Conflict Management

Level 2 Award

Course Duration – 5 Days
Venue – Cardiff
Cost – £

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he HABC Level 3 Award in the Delivery on Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

Learners will already have completed a training qualification, for example L3 or L4 Preparing to Teach in the Lifelong Learning Sector.

The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.

This qualification also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training.


Assessment of Qualification.

Learners must successfully complete assessments for both units to achieve the qualification.

Unit 1 : Assessed by a 30-question multiple-choice examination. Leaners must achieve a score of at least 20 out of 30.

Unit 2 : Assessed by a portfolio of evidence. This will need to be internally verified by the centre.

  • Know how communication can be used to solve problems and reduce the likelihood of conflict.
  • The importance of positive communication as a way of reducing the likelihood of conflict.
  • Know factors that influence human responses in conflict situations.
  • Know how to assess and reduce risks in conflict situations
  • Know good practice to follow after a conflict situation.
  • Understand the principles of scenario-based conflict management training.
  • Be able to plan and design scenario-based conflict management training.
  • Be able to deliver scenario-based conflict management training.
  • Know how to evaluate own performance.

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